Our support is focused to not just rescue our users at difficult times, but to avoid problems proactively, and helping the users thrive on the UltraESB platform
AdroitLogic provides commercial support for the UltraESB in different forms. It could be help on building a configuration, or support to implement a customized feature. These fall under Development Support. You may want to learn more about the UltraESB quickly with hands-on experience from an expert, in which case it will fall under On-site Consultancy or Training.
Production Support would provide you peace of mind, with an assurance that the solution would be supported with speed and perfection
Under each of these forms, we support you to thrive over your competitors, as there is no path to failure with the UltraESB!
The UltraESB is licensed under either of the following. You should receive the full license agreement along with your selected download and/or directly from AdroitLogic.
Source Distribution - Open Source / GNU Affero General Public License
Binary Distribution - AdroitLogic Zero-Dollar License
OEM Usage - Custom OEM License from AdroitLogic
The support options vary among the project life cycle starting from the inception phase to the production maintenance phase.
| Project Phase | Support Offerings | |
|---|---|---|
| On-Site | Off-Site | |
| Inception | Sponsored PoC building | Evaluation & Proof of Concept support Offered free of charge |
| Elaboration | Consultancy Training |
Development Support Custom Development |
| Construction | ||
| Transition | ||
| Production | Production Support | |
Development support allows customers to concentrate on the areas that really requires their specialization and full attention, leaving proof-of-concept implementations, advanced configuration options & questions, and custom extension development etc. to our consultants, so that much time and cost could be saved from a projects' life cycle.
Support services provided includes:
Answering questions with suggestions and/or solutions
Guidance on performance, security and deployment issues
Proof-of-concept implementations
Customisation / Development of custom extensions
Development of new features or enhancements required by the customer
On-site consultancy and/or training helps customers to quickly get started on using the product. In addition, it usually includes technology guidance and discussion on architecture, areas for customization etc.
Production support pricing is based on the number of instances of the software used in a production deployment. A resolution of an issue maybe offered as a patch, workaround or instructions. However, these MUST NOT be disclosed publicly or shared with any third party.
Production support includes the following:
Technical support for the resolution of production deployment issues
Access to software updates and service packs
Security alerts
For more information contact us on info@adroitlogic.com
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